Privacy Policy

1. About this policy

This policy explains how Naveroa Solutions Limited (“Naveroa”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit our website, contact us, request a quote or use our services.

2. Information we collect

We may collect your name, email address, telephone number, company name, project details, budget information, billing information and records of our communications. We may also receive basic technical information such as browser type, device information, pages visited, referring pages and approximate location.

3. How we collect information

We collect information when you submit an enquiry, communicate with us, enter into a service agreement, make a payment or otherwise provide information directly. Our website may also collect limited technical information through cookies, analytics and security tools.

4. How we use information

• To respond to enquiries and prepare proposals or estimates.
• To deliver, manage and support our services.
• To process payments and maintain business records.
• To improve our website, services and client experience.
• To protect our systems, prevent misuse and comply with legal obligations.
• To send service-related communications and, with permission, relevant updates.

5. Cookies and analytics

Cookies are small files stored on your device. We may use essential cookies for website functionality and limited analytics to understand website performance. You can restrict cookies through your browser, although parts of the website may not work as intended.

6. Sharing information

We do not sell personal information. We may share it with trusted providers that help us operate our business, such as hosting, database, email, analytics, accounting and payment services. We may also disclose information where required by law or necessary to protect legal rights. Providers are expected to use information only for the services they supply to us.

7. Storage, security and retention

We use reasonable administrative and technical safeguards to protect personal information. No internet service is completely secure, but we work to reduce unauthorised access, loss, misuse and alteration. We retain information only as long as reasonably needed for the purpose collected, our business records and legal obligations.

8. Your rights

Under the Privacy Act 2020, you may ask to access or correct personal information we hold about you. We may need to verify your identity before responding. If you believe we have not handled your information properly, please contact us first; you may also contact the Office of the Privacy Commissioner.

9. Third-party links and overseas services

Our website may link to services we do not control. Their privacy practices apply when you use them. Some providers may process information outside New Zealand; where this occurs, we take reasonable steps to use reputable providers and appropriate protections.

10. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version and update date will remain available on this page.